The Purpose Of This Contract Is The Management Of The Citizen Mediation Service Of The City Council Of Sant Vicenç Dels Horts, An Alternative Model To The Traditional Management And Resolution System Of Conflict, Which Aims To Respond To Community Disagreements That Hinder Coexistence And Social Cohesion Among The People Of The Municipality. This Service Seeks To Facilitate The Balance Needed In Order To Respond To Various Citizen And Community Conflicts Through Prevention, Alternative Management Of Conflicts And The Promotion Of The Culture Of Dialogue.